RETURNS

IF YOU'RE LOOKING TO RETURN OR EXCHANGE YOUR ITEM, WE'RE HERE TO HELP! WE OFFER FREE RETURNS OR EXCHANGES WITHIN 7 DAYS OF OUR CLIENT RECIEVING THE ITEM ONLY IF YOU RECEIVE A DAMAGED PRODUCT. YOU CAN RETURN YOUR PRODUCT FOR STORE CREDIT OR A DIFFERENT PRODUCT.

WE DO NOT OFFER REFUNDS ONLY EXCHANGES.

PERSONALIZED ITEMS CANNOT BE RETURNED OR EXCHANGED.(UNLESS THE ERROR WAS MADE AT OUR END)

RETURN ITEMS MUST BE RETURNED IN ORIGINAL PRODUCT PACKAGING.

RETURN ITEMS MUST HAVE NO VISIBLE SIGNS OF WEAR OR USE.

DUE TO THAT ALL OF OUR PRODUCTS ARE HANDCRAFTED AND ALL ARE MADE OF WOOD THEY MIGHT SLIGHTLY VARY IN THE WAY THEY LOOK ON OUR PAGE. ANY DAMAGED ITEM YOU RECIEVE IS 100% EXCHANGABLE, AND WE PROVIDE A RETURN LABEL FOR THE ITEM VIA EMAIL. ONCE RECIEVED THE DAMAGED ITEM WE WILL SEND YOU YOUR NEW ITEM.

AT RAMOS TORTIMEX YOUR SATISFACTION IS OUR PRIORITY.