Refund policy

Return and Refund Policy
Last updated: July 15, 2021
Thank you for shopping at Ramos Tortimex.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our refund and return policy. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms apply to any product you have purchased from us.
Interpretation and definitions
Interpretation
Words whose initial letter is capitalized have definite meanings under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural.
Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as "the Company", "We", "Us" or "Our" in this Agreement) means Ramos Tortimex, Santa Fe Springs, Ca.
Goods refer to items offered for sale on the Service.
Orders means a request by you to purchase our Products.
The service refers to the website.
The website refers to Ramos Tortimex, accessible from https://www.ramostortimx.com/
You means the person accessing or using the Service, or the company or other legal entity on behalf of which such person is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel your order within 1 day without giving any reason to do so.
The term to cancel an Order is 1 day from its payment. As long as this has not been marked.
To exercise your right to cancel, you must inform us of your decision in a clear statement. You can inform us of your decision by:
By email: sales@ramostortimx.com
By visiting this page on our website: https://www.ramostortimx.com/
We will refund you no later than 14 days from the day we receive the returned Products. We will use the same means of payment that you used for the Order and you will not incur any charge for such a refund.

Conditions for returns

We do not offer returns or money back. We will gladly exchange your item or offer a store credit.

Conditions for exchanges

For Products to be eligible for an exchange, please ensure that:

Goods were purchased in the last 7 days
The products are in the original packaging.
The following products cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
We reserve the right to refuse exchanges of any merchandise that does not meet the above return conditions at our sole discretion.

Exchanged goods

You are responsible for the cost and risk of returning the Products to us. You must send the Products to the following address:
Ramos Tortimex 13128 Telegraph Rd ste. E Santa Fe Springs, Ca 90670

We are not responsible for goods damaged or lost in return shipping. Therefore, we recommend an insured and traceable mail service. We cannot issue a exchange without actual receipt of the Products or proof of the return received.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: sales@ramostortimx.com
By visiting this page on our website: https://www.ramostortimx.com/